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As Nigeria’s first pharmaceutical company, May & Baker has for over six decades, remained a key player in the nation’s healthcare industry. Generations of Nigerians have come to reply on the company for health support.
The company’s reputation for quality is legendary. This has been crucial in cementing partnerships with her long standing customers as well as winning new ones. Every May & Baker product picked off from the shelf has a guarantee and stamp of quality that has been the hallmark of the company in Nigeria.
This is because May & Baker has a rigorous quality assurance procedure that starts with ensuring that the right quality of raw materials from suppliers are received, to continuous checking, testing and re-testing at each stage of manufacturing, employing the highest standard of current Good Manufacturing Practice (cGMP) and Good Automated Manufacturing Practice(GAMP) procedures.
May & Baker does not stop at making quality products. It also ensures quality in service delivery. It has continued to shrink the time it takes to service customer’s orders through a companywide policy of customer delight. In May & Baker, the desire to delight the customers by exceeding their expectations is a way of life.
In April 2004 the company launched a corporate vision’’ TO BE THE FIRST CHOICE BRAND’’. This vision, which guided it to be the best in whatever it chose to do, was an accentuation of its culture of excellence. This was however changed in 2008, to a more measurable vision statement which will challenge the management and staff to specific accomplishments.
The new vision of the company is now ‘’TO BE AMONG THE TOP 10 CONGLOMERATES IN NIGERIA BY 2020’’. The mission of the company was also changed to. “TO IMPROVE THE QUALITY OF LIFE; THROUGOUT LIFE, FOR ALL LIVES’’. The new mission statement, apart from capturing the essence of being for May & Baker also grants a lot of room for a foray into all business areas that enhance the quality of life.